Any unopened product still in factory sealed packaging may be refunded or exchanged within 14 days of original purchase date.

Computer Hardware may be able to ship products to your home or work for the cost of shipping. Call the location nearest you for more details.

Yes! We partner with PowerOn Services Inc. to offer trade-in services. Find out what your computer is worth online here.

While we don’t actively stock any used devices, we may occasionally, from time to time have something available. Call our store for details.

Yes, there is a diagnostic fee of $75+tax that is taken up front when you check in your device.  This fee can be applied toward the final cost of labor if you choose to move forward with your repair.

The diagnostic fee covers the cost of having one of our expert technicians assess your computer. They do a full test on your hardware and software to identify what is causing your computer troubles. Once they have assessed your computer, they will give you a call to explain the repair. If you give them the go-ahead, they get started! When you come in to pick up your computer, the diagnostic fee can then be applied to any additional labor costs needed to fix your computer.

Each repair varies based on the complexity of the issue and repair. The number of computer we have checked in can also determine the length of repair. Our typical turnaround is 3-5 business days.

Yes! We do offer Next-on-Bench services. For an additional $75+tax (Paid at the same time as the diagnostic fee) we can move your computer to the front of the line.

Some locations may offer loaner computers for a charge.

Absolutely. Any time a device is worked on for hardware or software issues, there is a chance that data could be lost. If you need help figuring out how to backup your iPhone or iPad, you can visit: https://support.apple.com/en-us/HT203977. For help backing up your computer, please visit: https://support.apple.com/en-us/HT201250.

AppleCare phone support is available 24/7 by calling 1-800-APL-CARE (1-800-275-2273).

We do not repair any gaming consoles. We recommend contacting the manufacturer.

Yes, there is a diagnostic fee / evaluation charge of $35+tax.  This fee can be applied toward the final cost of labor if you choose to move forward with your repair.
**Diagnostic Fees are waived on devices covered under AppleCare+.

The diagnostic fee or evaluation charge covers the cost of having one of our expert technicians assess your device. They do a full test on your hardware and software to identify what is causing your troubles. Once they have assessed your device, they will contact you to explain the repair. If you give them the go-ahead, they get started! When you come in to pick up your device, the diagnostic fee can then be applied to any additional labor costs needed for the repair.

Check out our repair estimator tool on our services page for pricing.

Each repair varies based on the complexity of the issue and repair. Many repairs can be done in house, while others need to be sent into Apple. Battery repairs can typically be done within 1.5 – 2 hours. Display and other repairs can typically be done within 2.5 – 3 hours.

Loaner phones may be available. Your device must be thoroughly diagnosed by our technicians & verified for eligibility.

Absolutely. Any time a device is worked on for hardware or software issues, there is a chance that data could be lost. If you need help figuring out how to backup your iPhone or iPad, you can visit: https://support.apple.com/en-us/HT203977.

AppleCare phone support is available 24/7 by calling 1-800-APL-CARE (1-800-275-2273).

If you’re having issues with your Apple Watch, try restarting it first. You can also unpair your Apple Watch and then pair it again.

Restart your Apple Watch
Unpair your Apple Watch and iPhone
Read Apple support articles

If these steps don’t fix the issue, please visit our store to check your Watch in for service. We will diagnose the issue and if needed, mail it to Apple for repair or replacement.

We suggest you bring your own device to training, since it will be the one you’re using when you leave. However, you are always welcome to use a store machine to facilitate your training.

Yes. Occasionally we offer free group classes. Join our mailing list to be notified of our next class.

There is no set curriculum for 1-on-1 classes. Our trainers will review nearly any subject you’d like to learn more about related to your iPhone, iPad, or Mac.