Unopened Items
Any unopened product still in factory sealed packaging may be refunded or exchanged within 14 days of original purchase date. Original receipts are required and refunds will be given based on payment method.
Opened Items
Opened products must be exchanged or returned for store credit with a 20% restocking fee. All opened products must be in like-new condition and with all packing materials and original receipts. No refunds or exchanges will be given after 14 days of purchase.
Preowned Devices
Any preowned devices may be refunded or exchanged within 14 days of original purchase date. Devices that contain customer information or have been st up will incur a 20% restocking fee. Original receipts are required and refunds will be given based on payment method.
Defective Items
Defective items may be returned for same-product exchange, or store credit.
All defective items must be tested and verified before we are able to offer exchange or store credit.
Non-returnable Products
Products not eligible for refund, return or exchange include opened iPads, opened Apple Watches, opened AirPods & AirPods Pro, opened software, opened printers, opened ink/toner, special orders, labor, gift certificates & products not accompanied with original packaging.
Cash Refunds
No in-store cash refunds will be made. Computer Hardware will refund cash purchases by check mailed to customer within 7-10 business days.