Computer Hardware Inc.’s Trade-In Program is a simple way for our customers to retain value from used technology while helping the environment at the same time!
What is the Trade-In Program?
Which products qualify for the Trade-in Program?
Who can participate in the program?
Is a purchase necessary to participate in the program?
Who administers the Program?
How is the value of my equipment determined?
Can my quoted value change?
How will I be paid for my equipment?
Does the quoted value ever expire?
What if my device has no value?
What should I do with my old equipment before I send it in?
What happens to my equipment after I send it in?
What happens to my personal data?
How do I ship my product?
Is there a weight limit on shipments to PowerON?
What if I can’t print my shipping label or I lose the email with my shipping instructions?
What is the Trade-In Program?
Which products qualify for the Trade-in Program?
Notebooks and Desktops are accepted (Mac or PC) as well as iPads and iPhones. (iPods are NOT accepted at this time.)
Who can participate in the program?
Anyone 18 years old or older.
Is a purchase necessary to participate in the program?
No. This is a free program!
Who administers the Program?
Computer Hardware contracts with PowerON Services Inc. to administer the program.
How is the value of my equipment determined?
The value of your device will depend on a variety of factors, including the demand for your specific item in the secondary electronics market and its condition. When you visit Computer Hardware’s Trade-In site, you’ll answer a few simple questions about your item. Based on the information you provide, PowerON will determine the value of your item and display a quote instantly.
Can my quoted value change?
Yes. Once your item is received it is evaluated for a final value. Should the final value differ from the original quoted value, you will receive an email explaining the change. Should you not accept the adjusted value, you may have your item returned to you at no cost.
How will I be paid for my equipment?
You will receive an AMEX Gift Card within three weeks after PowerON receives the equipment.
Does the quoted value ever expire?
Yes. Quotes are valid for 30 days. After a quote expires, you may request another quote.
What if my device has no value?
We will offer an easy way for you to recycle your item responsibly.
What should I do with my old equipment before I send it in?
PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer. Computer Hardware Inc. and PowerON assume no responsibility for loss or confidentiality of personal data on equipment. While in transit to PowerON, any files or data left on your system may be accessible to others if data is not erased. If you are trading in a mobile device with a SIM card, please remove the SIM card prior to shipping it to PowerON.
What happens to my equipment after I send it in?
PowerON will test and assess the equipment to determine if it qualifies for reuse. Qualifying equipment, tested in working condition, will be sold in the secondary electronics market as “used.”
What happens to my personal data?
PowerON’s data erasure process includes complete data removal. PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer. Computer Hardware Inc. and PowerON have no responsibility for loss or confidentiality of customer data on reused or recycled equipment.
How do I ship my product?
For equipment with a quoted value, a shipping label and packaging materials will be sent to you at no cost when you accept the quote. Shipping to PowerON is free. Computer Hardware Inc. and PowerON are not responsible for damage to your equipment during shipping..
Is there a weight limit on shipments to PowerON?
Yes. There is a maximum per-box weight limit of 70 pounds.
What if I can’t print my shipping label or I lose the email with my shipping instructions?
You may Contact PowerON for assistance with shipping labels and instructions. Toll Free: 888.413.5530. Email: reuse@poweron.com.